I sent a very long email to Al-Corniche club after failing to talk to this Alex guy. I ended up being on hold for a long time and them telling me he’ll call me back when in fact he never did. In a response to my email, the sales Manager, Mr. Omar Moussah wrote me back.
I have to give Mr. Moussah credit. He is the same manager my friend talked to yesterday morning. In his email, he was very apologetic and explained that the Spa is not under his department yet he would raise the issue during a management meeting later in the day; which he did since I just got a call from the higher management.
The person who called introduced himself as “Mishal Al-Saleh from Al-Corniche” and didn’t mention his position. I personally think this would be a negative point; it didn’t really matter to me since I already know who he is. Mr. Al-Saleh explained that he called to “thank” me for taking the time to write such long email. He then asked if the therapists and receptionist were from a certain nationality, I answered him yes. He replied back, “oh, that’s why. I am sorry but those are new staff and not experienced”. We chatted a little bit more and then hang up. He didn’t offer to give any direct contact information for further use which I didn’t like too. I appreciate that someone from the upper management actually took the time to call me back; yet, I still feel that they could’ve handled this issue in a better way. Having an inexperienced staff is never an excuse for a bad service. Why would you hire inexperience people from the first place anyway?
Would I ever go there again? I’m not sure, at least not anytime soon.
Thats it! boy you are new at being “mark”. You need to shout more, until they get scared and offer you something. Go pratice in front of your mirror.
weeeeee! Mark the female version
zain sawaitay
keep the vouchers for the FAR future 
wetha matabeenhom, 3a6eeni eyyahom :-r
lol, but purg does have a point, they SHOULD have offered you something,
Im surprised they didnt offer you anything! If theyre really sorry thats what they should do.
O b3dain, for a place that opened just this year how can they have such crappy service? Its usually the opposite, thats why i love going anywhere new.
Purg,
you sure don’t know me. I am known for complaining and getting ALOT of free services. Boy, I enjoyed doing that in the US where I had to shout little, here I have to scream out loud. Honestly, this time, I wasn’t looking for something free, I wanted him to offer me somthing so bad so I could refuse it! That’s what pissed me ;P
flam,
LOL the good thing they have no expiration date! aw I can just give it to you ;P
Mark,
I know! but it’s ok… What would they offer me? another crappy free massage?
DR,
They’ve changed their spa management few times already. I seriously think that place is a bad luck!
You can get something from one of their affiliates, I am sure they are connected to something. If Mark can get pizza for a roach, you can get something
Shoppa, glad to hear that the management heard about this issue at least it should get thier attention, but usually what they do is they think its important this week, they try to solve it then unfortunately everything goes back to the way it was. anyways im still waiting for a reply on your “Its Official!” post.
so who exactly is this mishaal al-saleh ?
What does he do ? his position etc…
Purg,
Enzain!
Spicy,
About my planner, I don’t think we’re reday to go public on who is, but I’ll keep you updated.
Adam,
he’s the son of the owner of Al-Corniche Club.
mish3al is one of the owners and he runs the marketing dept at al corniche…
Thanks for the advise.
Yeah blame it on the foriegn workers when the real blame should lay with the idiotic management.
Has anybody considered why Al Corniche Club has had 4/5/6 General Managers, is it not too much of a co-incidence that they all did not work out!! I think, as a member, that there are larger problems than the Managers, they are the ones that take the blame for others, even as a Kuwaiti I can confess to this.
I went to Al Corniche Club after reading your review expecting the worst, but even though I only used the pool and the gym I was struck by how professional and nice the staff were. And the place is gorgeous.
Wonderful and informative web site.I used information from that site its great.
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Cool deal.
Sincerely,
Shopping Shirley
shopping
Interesting blog about hot tub, keep up the good work hot tub
The Corniche club is amazing place, i have visited the club with my family and the sales manager over there Mr. Omar gave us a great tour and was very kind and nice with my children.
I would surely be a memeber in thsi club.
I incourage all to visit this amazing club.
I agree with you, when i was in the club, the SALES MANAGER ( OMAR ) was very keen to answare all my questions, he also made the place look more wonderful.
I have sent some of my family to see Mr. Omar and actulay they became members like me.
I rate the club 9/10
I agree with you, when i was in the club, the SALES MANAGER ( OMAR ) was very keen to answare all my questions, he also made the place look more wonderful.
I have sent some of my family to see Mr. Omar and actulay they became members like me.
I rate the club 9/10
I agree with you, when i was in the club, the SALES MANAGER ( OMAR ) was very keen to answare all my questions, he also made the place look more wonderful.
I have sent some of my family to see Mr. Omar and actulay they became members like me.
I rate the club 9/10
GOOD JOB ALCORNICHE CLUB.
MY REGARDS TO MR. OMAR MASSOUH THE SALES MANAGER.
AND MR, MISHAL ALSALEH THE MARKETING MANAGER
A HAPPY FAMILY ( FOUNDER MEMBERS )